Help
How buying, selling, and getting paid actually work.
Account
Buying
- A listing I saw before is gone
- Buying by weight or by count
- Buying from a seller at a farmers market
- Changing or cancelling an order
- Choosing a pickup or delivery time
- Common questions about buying
- Following a seller
- How an order works, start to finish
- How delivery orders work
- How the market decides what you see first
- How your basket works
- Leaving a review
- Messaging a seller about your order
- My order is stuck on "Awaiting seller"
- My order never arrived
- Nothing is showing up in my area
- Opening a dispute on an order
- Placing your first order
- Planning your pickup route
- Saving listings and organizing them into lists
- Searching the market
- Setting up your search area
- Sharing a listing or a store
- Using the market map
- What happens at pickup
- What's on a listing page
- When you're actually charged
Policies
Selling
- Accepting and scheduling an order
- Adding and arranging listing photos
- Cancelling an order as a seller
- Co-op or Grower — choosing your store's role
- Common questions about selling
- Connecting your payout account
- Creating a listing from a photo
- Customizing your storefront
- Editing a listing
- How seasons work
- How the harvest log works
- How the seller response window works
- How you get paid
- How your fulfillment schedule works
- How your Today board works
- I can't edit a listing or store address
- I've made sales but no money has arrived
- Logging a harvest batch
- Marking an order ready
- Minimum orders and how you sell by unit
- My store isn't getting orders
- My store isn't showing up
- Painting your fulfillment schedule
- Practice claims on your listings
- Selling at a farmers market
- Selling from more than one location
- Setting a day off or a one-time exception
- Setting a price and unit
- Setting up your store