Common questions about selling

The buyer is charged when you mark a pickup order ready or drop off a delivery, or when the buyer confirms pickup or delivery, whichever comes first. If something still needs weighing when you mark it ready, the charge waits until pickup. If a pickup is neither marked ready nor confirmed, the order completes on its own a day or two after the agreed pickup time, and the charge is taken then. Before that it is only a hold on their card, except the deposit on an order for a date far ahead, which is charged at checkout. The money then follows your payout account's schedule; see When your payouts arrive.

No. If you cannot fulfill an order, cancel it and the buyer's hold is released. Doing this often is visible to buyers, so it is worth setting a lead time and hours that reflect what you can actually take on.

A store is one or the other. If you genuinely do both, that is two stores, each with its own address and its own schedule.

Price, unit, and minimum order freeze while an order against that listing is live — a buyer already agreed to those numbers. Finish or cancel the order and the fields unlock.

Yes. A specific date overrides the weekly pattern for that day only. If the day already has orders scheduled on it, resolve those with the buyers first — a calendar edit never cancels an order.

The listing is what the buyer agreed to buy, and it is what a dispute is judged against. Photograph the actual goods and keep the listing current as they change.

Yes — attach your store to the market and use its hours rather than painting your own.

Name it yourself on the fallback screen when creating the listing. New kinds of goods get reviewed and added.