Opening a dispute on an order

If something genuinely went wrong with a completed order, you can file a report on it rather than sort it out yourself.

1. 1Open the order from Orders → Buying, once it's marked Complete.
2. 2Tap Report a problem.
3. 3Choose what happened: "Order never arrived," "We never agreed on a time," "Order was never made ready," "Items were spoiled or bad," or "Something else."
4. 4Describe what happened, and confirm the email and phone you'd like to be reached at.
5. 5Add photos if you have them — up to 3, and they're optional.
6. 6Tap File report.

What to expect

Filing a report opens a dispute on the order. Our team follows up with both sides — you'll see "Report filed — our team will follow up" in the chat once it's submitted.