How your fulfillment schedule works

Your schedule is a standing offer of when you can hand goods over. You paint it once and buyers book inside it, which is what stops someone asking for a pickup at eleven at night.

Green — fulfillment windows

Green is when you are physically handing goods over. Buyers can only book pickup or delivery slots inside green.

Paint the hours you would genuinely answer the door for, not the hours you are technically home.

Yellow — late orders skip the wait

Orders placed during yellow skip your lead-time wait. Painting overnight yellow means a 2am order can be ready first thing, instead of waiting out the full notice period from when it arrived.

Yellow is about when orders come in, not when you hand them over. It is not a fulfillment window.

Unpainted — normal rules

Unpainted hours are not closed. Buyers can still order; your usual lead time just applies. Nothing about unpainted time is stored, so leaving most of the week blank is perfectly normal.

Lead time — one number for the store

Lead time is the notice you need before any handoff, and it applies to your whole store rather than per listing. We recommend at least 24 hours.

This is what protects you from an order placed at nine expecting pickup at ten.

Specific dates override the pattern

The weekly pattern is the default, and any specific date can override it. Away next Saturday? Close that one date and the weekly pattern still stands for every other Saturday.