Deleting your account

Account deletion lives at the bottom of Personal Info (/account/personal), under a Danger Zone heading, as a Delete Account button.

Confirming

Tapping it opens a panel titled "Are you sure?" that says deleting your account cannot be undone and lists what happens to your data. You have to type your exact display name into a field before Delete my Account becomes enabled, so a stray tap cannot trigger it.

What blocks it

You cannot delete your account while an order you are part of, as a buyer or a seller, has been placed but not yet handed over. The app tells you how many: "You have N open orders. Complete or cancel them before deleting your account. If a card chargeback is holding an order open, contact support." Complete or cancel those orders first, then come back.

A card chargeback also holds its order open while the bank decides, until the order is refunded. If the bank gives the buyer their money back on an order that was not refunded first, the order stays open for good. If an order like that is what stops you, contact support.

A seller also cannot delete while money from their sales is waiting on their payout setup. Finish setting up payouts, or contact support.

A dispute opened in the app about a handed-over order does not block deletion. That order's messages and photos are kept until the dispute is settled.

What happens right away

Your listings are taken down, and your account is anonymized rather than removed. The name on your account is replaced with "Deleted user", and your email, phone number and profile photo are removed from your account, along with any seller role and Stripe payout setup. Your devices stop getting push notifications and your search area is deleted.

A saved address is deleted unless a past order, a basket, a listing or a batch still points at it. One that something still points at stays, but loses its street, city, state, zip, name, notes and icon, and keeps only its map point. A pickup address your store gives only to buyers who have paid loses its street, city, state and zip, and keeps its exact map point. The store's public details stay, because past orders show them, and the store also keeps its private address and its exact map point for past orders. Your baskets lose their delivery address and note.

What stays

Your past orders, reviews and order messages stay, shown under the name "Deleted user", so the buyer or seller you dealt with keeps their record.

Some other things stay as they are: your follows, favorites and saved lists, any unfinished Express listing drafts with their text and photos, the notifications in your account, the start and end points of trips you planned at checkout, and any report you made about a store, a listing, a review or a message, with the words you wrote in it. Messages and notifications the app already wrote can still show your details, such as pickup instructions that include your first name, or the other person's notification of a new order from you or of a reason you gave for cancelling. A review from before reviews were linked to orders is not cleared later.

What is cleared about four months later

About four months (120 days) after an order closes, we clear what you added to that order. If you were the buyer, that includes the delivery address and note you gave (and, on a delivery, where the drop-off photo was taken). Either way, it includes the text you wrote in its order messages, your review of it or your reply to a review of it, your dispute about it, and the photos you added to any of them. A message you wrote then reads "Removed when this account was deleted." The order itself stays: who bought what, when and for how much.

An order is not cleared while a dispute or a card chargeback on it is open, and the four months count from when the order closed or when its last dispute or chargeback was settled, whichever is later. If a chargeback ends with the bank giving the buyer their money back, the order is never cleared, unless it was refunded while the bank was deciding.

We wait that long so that, if a problem with the order comes up later, its messages and photos are still there to look at.

Photos

Photos you uploaded can stay in our storage after your account is deleted.

Fraud checks

When an account is deleted we keep a separate record for fraud checks: a one-way hash of the old email and phone number, and the IDs of the Stripe account and Stripe customer record. It is not your account coming back.

Signing up again

Because deletion clears the email and phone on your old account rather than reserving them, that same email or phone number is free to sign up again afterward. Re-registering after deleting is expected, not a loophole. If the app says so after you delete, it can take up to a day before the same email or phone number works again.