Messaging a seller about your order

Order chat isn't a text box — it's a set of structured replies tied to whatever step the order is on, so there's always a clear next move instead of a blank line to fill in.

1. 1Open the order from Orders → Buying.
2. 2When it's your turn, a chip like "Your turn" appears and **Choose a reply** lights up at the bottom of the chat.
3. 3Tap it and pick from what's offered — accept the proposed time, suggest a different one, or cancel, depending on where the order is.
4. 4Watch the thread for a Handoff instructions card — that's the seller's instructions for the handoff, shown right in the conversation.
5. 5Tap Order details in the header any time to see your items, total, and pickup or delivery info.

What to expect

There's no free-text field. The chat itself says as much: "Replies follow the order steps — no typing needed." Every message you see is one of a small set — a proposed time, an accepted time, a cancellation, or a system note — not open conversation.

If it isn't your turn, there's nothing to tap yet. A "How orders get confirmed" link in the chat explains what you're waiting on.