Common questions about buying
- When is my card actually charged?
At checkout your card is authorized for the order total, which places a hold. The charge is captured when the seller confirms your order. If nobody confirms, the hold is released and no money moves.
- Why does one checkout create several orders?
Because each stand fulfills separately. A basket holding goods from three sellers becomes three orders, each with its own time, its own handoff, and its own capture.
- What is a minimum order?
Some listings set a minimum quantity — a seller with twenty-five pounds of apples may not want to package up a single pound. The minimum is in whatever unit the listing is sold by, so a minimum of 5 on a per-pound listing means five pounds.
Your first tap on a listing with a minimum adds that minimum rather than one.
- Why can't I pick up today?
Sellers set a lead time for their store: the notice they need before any handoff. It applies to the whole store, and the earliest time you can propose respects it.
Some sellers also mark overnight hours where late orders skip the lead-time wait, so an order placed at 2am can still be ready first thing.
- Can I change a pickup time after it's scheduled?
Yes — reopen the order and propose a new time. The other side has to accept it, same as the first time.
- What if the goods aren't what was listed?
Open a dispute from the order. The listing's photos and description are what you agreed to buy, and they are the record the dispute is judged against, which is why sellers are expected to photograph their actual goods.
- Does the seller see my address?
Only if they are delivering to it. Your search area address is used to rank the market and is never shown to anyone.